Engineer @ Microsoft

Road to
ASI

Solutions Architect · Generative AI · Cloud Infrastructure

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About
Sithu KaungSet

Building the future with AI & Cloud

Tech Support Engineer (Azure PaaS Dev) at Microsoft Korea in Seoul. Focused on Azure AI Search, Azure API Management, Azure Storage, Azure Redis, Azure Resource Manager (ARM), Azure Service Bus, and Event Hub.

Previously Azure OpenAI Solutions Architect at MegazoneCloud, building enterprise GenAI solutions for major Korean corporations.

Master's in Computer Science. Published research papers in IEEE Transactions on Services Computing.

3+Years in AI & Cloud
153+Cases Resolved
15+Certifications
3Publications

I build AI-powered systems at the intersection of cloud infrastructure and generative intelligence.

Microsoft Impact
#1 Case Throughput in DAS Developer Team
153+ Cases Resolved
15+ Certifications Earned in 1 Year
Role & Key Engagements
☁️
Azure PaaS Dev

Technical Support Engineering

Providing advanced troubleshooting and resolution for Azure AI Search, Azure API Management, Azure Storage, Azure Redis, Azure Resource Manager (ARM), Azure Service Bus, and Event Hub for enterprise customers across Korea.

KakaoBank

APIM Adoption & Azure OpenAI Expansion

Enabled successful Azure API Management adoption and supported Azure OpenAI workload expansion, strengthening long-term Azure commitment.

Pearl Abyss

Mission Critical — Storage Issue Resolution

Identified root cause of a long-running unresolved storage issue and drove Product Engineering to deliver a fix, recognized for demonstrating the value of Mission Critical Service.

KT Corporation

Azure Policy at Scale

Resolved Azure Policy performance issues across large-scale subscription environments through persistent Product Engineering engagement, earning direct customer praise.

Shinhan Card

APIM + Azure OpenAI — Zero-Downtime Cert Renewal

Led zero-downtime certificate replacement for a mission-critical APIM and Azure OpenAI deployment. Customer requested follow-up security review session.

LG Electronics

APIM Product Bug Fix

Identified a product bug in Azure API Management and drove a Product Engineering-backed fix, restoring reliability and strengthening customer trust.

🔗
Cross-Team

One Microsoft Collaboration

Collaborating across Azure Data, Networking, and Product Engineering teams to drive end-to-end issue resolution, product improvements, and customer feedback into engineering roadmaps.

AI Leadership
🏆
Hackathon

AI Agent — Microsoft Global Hackathon 2025

Built an AI-powered case management agent as project owner with 6 global team members. Presented across APJ region and demoed to senior leadership at Asia Manager Offsite, gaining validation and visibility.

🎓
AI Enablement

Korea CE&S AI Transformation

Led 4 AI knowledge-sharing sessions across Korea CE&S. Empowered engineers to build their own AI Agents. Contributed to organization-wide AI certification drive. Featured in FY26 Asia EXC Event Spotlights.

🤖
AI Operations

AI-Driven Support Excellence

Leveraged AI tools to accelerate troubleshooting and improve resolution quality. Earned 4 Azure AI certifications including Azure AI Engineer Associate and Agentic AI Business Solutions Architect.

Publications
National Research Foundation of Korea
Microsoft Certifications
Azure OpenAI
2026

Agentic AI Business Solutions Architect

Microsoft Certified

Azure AI
2026

Azure AI Engineer Associate

Microsoft Certified

Semantic Kernel
2026

M365 Copilot & Agent Administration

Microsoft Certified

Azure DI
2025

Azure AI Fundamentals

Microsoft Certified

GenAI
2024

Generative AI with Azure OpenAI Service

Microsoft Certified

AI Agents
2024

AI Agents with Azure OpenAI & Semantic Kernel

Microsoft Certified

NLP
2024

Azure AI Language NLP

Microsoft Certified

Document Intelligence
2024

Azure AI Document Intelligence

Microsoft Certified

2025

Microsoft Global Hackathon 2025

Microsoft · Jul 2025

2024

Copilot for Microsoft 365 Technical Champion

Microsoft · May 2024

2024

Accelerating AI Solutions Bootcamp · RAG Hack 2024 · Agent Copilot Training

Microsoft · Sep–Dec 2024

2025

Career Essentials in Generative AI

Microsoft & LinkedIn · Jan 2025

Technical Assessments
2025–26

Azure Developer — APIM · ARM · Service Bus · Event Hub · Event Grid · Storage · Service Fabric · Azure Search

QA Ltd · L100 Foundational & L200 Specialist Assessments

2025

Azure Policy (L200) · Career Essentials in Generative AI

QA Ltd · Microsoft & LinkedIn

2023

Python Data Science

TestDome Certified

Selected Work
01

Multimodal RAG Avatar

RAG pipeline with semantic chunking, Azure Document Intelligence, TTS Avatar, fine-tuned phi-3 mini.

Azure AI StudioRAGTTS Avatar
02

MegaChat Enterprise

Enterprise chatbot with LangChain, GPT-4, Azure AI Search, and Cosmos DB.

LangChainGPT-4Cosmos DB
03

AI for Blockchain

ML-driven consensus optimization and SVM-based peer selection for private blockchain.

Machine LearningBlockchain5G